Performance & Motivation
gets back or fixes customers problems in an orderly manner. He has been there
for five years and receives top ratings with customers as well as management.
He was given a project to help customer service and was even
given the leadership role. Larry was pumped up and work many hours on it and
even took it home. Larry finished it in a few months and management was pleased
that it was turned in, in a timely manner. Weeks went by and nothing was said
about his hard work. Customers began to complain about his lack of attention.
Larry doesn’t fix his job fun anymore and wants to quit and get a new one.
What caused Larry’s work performance to change? What is his
emotional arousal and motivation?
What would you recommend Larry to do and his supervisor?
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