In
this article as well as your reading for this week the balanced scorecard is
explained:
The
Balanced Scorecard
http://www.tutorialspoint.com/management_concepts/the_balanced_scorecard.htm .
One of
the best tools a manager has is a balanced scorecard. Remember, our
bowling alley manager from week 6!
·
Discuss and define the control
function of management.
·
Discuss how the scorecard
approach fits in to the control function of management.
·
Describe and explain the
balanced score card and how and why it is used.
·
Create a balanced scorecard
and explain how the use of a balanced scorecard could help to measure and
possibly improve the turnover of employees. The scorecard will include
objectives, measures, and targets.
Just
so you do not have to go back to week Six, here is the case scenario:
You
are the manager of the northern branch of the Laurel City Bowling Alleys.
The owner, Jill Espy, has 4 other bowling alleys around town. The
average employee assigned to the concession stand of all the Laurel City
Bowling Alleys lasts approximately 3 years. However, in your branch, the
average employee lasts only 8 months. Jill is concerned about the lack of
retention of concession employees especially since training new employees is
costly to the company and this high turnover is costing her money that could be
better spent elsewhere.
You
have talked with your current concession staff and have learned that pay and
scheduling may have some effect on the turnover rate. Employees feel
that the pay is low and the scheduling is erratic making it difficult to make
plans outside of work. You know that employees do not benefit from pay
raises because they tend to leave before being at the alleys for a year.
One
worker indicated that many of the workers do not know how to handle
difficult customers. It makes them not want to come to work. At
the time, the focus seems to be on getting the job done rather on customer
service.
Learning
Activity 2 – Theme 2
Traditionally, theorists suggest that the managerial function of controlling
should not be confused with control in the behavioral or the manipulative
sense. This function does not imply that managers should attempt to control or
to manipulate the personalities, values, attitudes, or emotions of their
employees. Instead, this function of management concerns the manager’s
role in taking necessary actions to ensure that the work-related activities of
employees are consistent with and contribute toward the accomplishment of
organizational and departmental objectives.
·
Research the concept of the
virtual organization.
·
Describe and explain the
differences between managing a co-located group of employees and virtual
employees.
·
Then, explain how can a
manager measure work that is performed when the employee may be 5,000 miles
away? Be sure to consider the virtual and global organizations and how a
manager would control and measure work from afar.
