For Module 3, consider the
organization’s mission and strategy from the perspective of its internal
business processes (from your work on the case, your previous course work, and
your background reading, you should be reasonably clear what such business processes
are). In this section of the assignment you’ll begin to identify objectives and
measures relevant to that perspective.Refer back to this
presentation on objectives if you need to.
SLP Assignment Expectations
Once you’re reasonably clear
on what’s involved, think about your organization and its business processes,
and then:
Identify at least three
objectives for improving the organization’s internal business processes, and show how they relate to the mission, vision
and strategy of the organization.
·
For each objective, develop at
least one meaningful performance measure (metric).
·
For each objective, identify
at least one expected level of performance (target).
·
For each objective, identify
at least one new action or program that needs to be developed to ensure
successful implementation of the organization’s strategy (initiative).
·
Comment briefly on the
relationships of the process objectives that you’ve identified here to the
finance objectives that you identified in the Module 1 SLP assignment and/or
the customer service objectives that you identified in the Module 2 SLP
assignment. How do they help to fulfill those objectives? If they don’t (and
they don’t have to), what makes them more important than objectives that would
relate to finance or customer service?
·
Finally, do you wish to make
any changes to your Module 1 or Module 2 objective write-ups in light of your
Module 3 experience?
Here’s a table that you may
wish to copy and fill in (the boxes are expandable – take all the space you
need to be complete in your descriptions. No more than 2-3 pages should be
necessary.)
|
Objective |
Measure |
Target |
Action |
|
Relationships |
|||
|
Revisions |
|||
|
Objective/Module |
Measure |
Target |
Action |
