¢Emotional
Intelligence, Attitudes, Moods, and Performance
¢Imagine you are the
branch manager of a large bank. You want to improve both job satisfaction and
job performance in your branch. Using the affective events theory as your
framework that you previously practiced in the Learning Activity, create a
10-slidePowerPoint presentation
and either addaudioornotes below
your slides which addresses the following:
¢Describe
the affective events theory and explain how work events impact job satisfaction
and job performance.
¢Describe
how you might use emotional intelligence to control mood and create a positive
work environment in your branch.
¢Explain
how you might change job characteristics and job demands to improve job
satisfactionand performance.
