Ashford 4: – Week 3 –
Assignment
Conflict Resolution at the St. Clare Hospital
The St. Clare Hospital
was founded in 1988. In the past few years, the revenues have dropped steadily
to a point where CEO James Edwards is considering cost control to improve the
organization’s bottom line. Mr. Edwards understands physicians play a critical
role in controlling cost, but they do not have a great interest in cooperating
with him to sustain the viability of the hospital. Mr. Edwards decides to hire
Wendy Jones as the chief operating officer and empower her to cut costs for the
hospital. The first measure taken byMs. Jones is to outsource the interpretation
of imaging readings and fire the radiologist Dr. Harris. By doing so, the
hospital would save $160,000 per year. However, after two weeks, the hospital
sees 18% inaccuracy rates in outsourced reading reports. The hospital might
face legal liabilities from inaccurate readings. Mr. Edwards and Ms. Jones want
to stay with the plan to control costs, but the physicians are
furious. The medical director, Dr. Wiseman, gathers all staff physicians
to a call for action.
Write a four-to six-page double-spaced paper (excluding title and reference
pages), addressing the following:
·
Describe types of conflict identified in this case.
·
Explain conflict management styles evidenced in this case.
·
Propose a conflict resolution strategy to be used.
·
Recommend strategies to reduce cost and legal liabilities.
Including an introduction and conclusion paragraph, your paper must be four
to six double-spaced pages (excluding title and reference pages) and formatted
according to APA style as outlined in theAshford Writing Center. Utilize a minimum
of three scholarly and/or peer-reviewed sources, including the textbook, that
were published within the last five years. Document all references in APA style
as outlined in the Ashford Writing CenterAPA Checklist.
