Case
Study 2: Design Process
Due Week 4 and worth 90 points
You have recently started your own software design company. You
discover that your local DMV is looking to build a system that will allow
receptionists to check customers in quickly. They would like for the system to
allow customers to self-check-in during busy times, but have receptionists
check customers in the rest of the time. Your company puts a bid in for the
project and wins.
Read the article located athttp://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.
Write a four to five (4-5) page paper in which you:
1.
Suggest the prototyping technique
you would use for this system and support your rationale.
2.
Create a management plan
containing eight to ten (8-10) stages for proper design of such a system.
3.
Explain each stage of the
management plan and justify your rationale.
4.
Estimate the length of time it
will take to complete each stage of the management plan.
5.
Compare and contrast the
self-check-in interface with the interface a receptionist would use.
6.
Use Microsoft Visio or an open
source alternative, Dia, to create a total of two (2) graphical representations
of your proposed interfaces, one (1) for the self-check-in and one (1) for the
receptionist. Note: The graphically depicted solution is not included in the
required page length.
7.
Use at least three (3) quality
resources in this assignment. Note: Wikipedia and similar Websites do not
qualify as quality resources.
Your assignment must
follow these formatting requirements:
·
Be typed, double spaced, using
Times New Roman font (size 12), with one-inch margins on all sides; citations
and references must follow APA or school-specific format. Check with your
professor for any additional instructions.
·
Include a cover page containing
the title of the assignment, the student’s name, the professor’s name, the
course title, and the date. The cover page and the reference page are not
included in the required assignment page length.
·
Include charts or diagrams created
in Excel, Visio, MS Project, or one of their equivalents such as Open Project,
Dia, and OpenOffice. The completed diagrams/charts must be imported into the
Word document before the paper is submitted.
The specific course
learning outcomes associated with this assignment are:
·
Analyze and evaluate interface
design models.
·
Develop an interface design plan
that addresses and solves a proposed business problem.
·
Use technology and information
resources to research issues in human-computer interaction.
·
Write clearly and concisely about
HCI topics using proper writing mechanics and technical style conventions.
