Project 2 – Cyber Software, Inc.
Cyber Software, Inc. is a medium size manufacturer of
cyber protection software products. The company has gross sales of
20 million dollars. Expenses are approximately 8 million dollars leaving an
after tax profit of 10 million dollars per annum. Some of their major
clients include local retail businesses as well as state and municipal
governments. One medium sized client is the Baltimore City Government.
Yesterday, the city found that their website was hacked and credit card
information provided to pay water, sewer, real estate tax, and parking tickets
was accessed. It was suspected that the hacking was part
of the recent attacks by Russian cyber thieves.
Joseph Jackson is the CEO and owner of the
corporation. Fortunately for Jackson the company was able to respond
quickly and only 275 people were affected by the hacking. However,
this was a wakeup call for Jackson. He knew that if he was to
continue growing the business he would have to develop better software as well
as faster clean up procedures for the victims. Jackson felt it was
imperative that the company always remain on the cutting edge of the industry
so that his customers felt safe and trusted the company’s work. He takes
pride in the fact that the company has been capable of keeping his
client’s information safe. In reaction to the break in at the City,
and wanting to keep their business moving forward, Jackson
realizes that several changes need to take place. First, the vision and
mission statements in place need revision.
The existing vision statement of Cyber Software, Inc. is:
The top software
security company that strives to provide the best protection to our customers.
The existing mission statement of Cyber Software, Inc.
is:
Help customers secure
information through innovative services
Second, Jackson decided that he would set up a separate
division to work on new program development and a third division to focus on
victim clean up and damage control. He thought the third division would
provide a good selling point to potential new clients as none of his
competitors offered this service. The new development division
required the hiring of four new program developers with extensive cyber
security background. They all had good skills and some had actual
experience in helping to uncover a few cyber thieves in the
Target incident. They were creative and motivated to help protect
people from having their property stolen. Knowing the nature of programmers Jackson
did not structure the new development division. Their progress or program
approach was left to the programmers. In fact,
Jackson, in general, tried to keep the company as a whole free from a
bureaucratic or structured environment. A year into the project the four programmers
began to diverge so much in their programming approach that it became extremely
expensive and in some ways they were wasting resources by covering similar
ground. Nobody could agree as to which course of action was most
effective.
In the current client/customer service division two
programmers were hired as well as two experienced credit
specialists, and two paralegals. Further, the division’s lack of
structure has allowed a few strong personalities to emerge and
he individuals cannot seem to get along. Like the new
development division, customer service seems to be spinning their wheels
in developing standard procedures and credit protection help for victims.
Also, both divisions were pulling people from their
existing clients to help work on the project. Jackson knew that
interfacing with ongoing work would help but it was ad hoc and disturbing
existing work. Jackson could see that he would have to rethink his
position on structure and “free” work environment if the company was to
continue to grow.
It’s time for an organizational structure and plan.
A review of the budget revealed that the company could afford to allocate
$1,500,000 to the operation of the two divisions before they would have a
sellable product. Existing salaries and expenses are $750,000. This
means that they have one year to get all viable projects on the market.
Create a Word or Rich Text Format (RTF) document.
This mini-management plan should be presented in a professional manner using
single space, double-spaced between paragraphs. The final product will be
between 5-7 pages in length excluding the title page, diagrams and reference
page.
APA style format
Create the introductory paragraph.
Provide a brief management history of Cyber Software,
Inc.;
Help Joe Jackson by proposing a new mission statement and
vision statement that align with what Joseph Jackson now envisions for his
company;
Explain why the new mission statement and vision
statement are appropriate for Cyber Software, Inc.;
Discuss other aspects of the planning phase that impacts
Cyber Software, Inc.;
Create an organizational structure that aligns with the
vision of Joseph Jackson
Structure the entire company;
Explain why the structure is the most appropriate
structure for Cyber Software, Inc.;
Discuss why other structures are not appropriate;
Illustrate and discuss the new structure with an
organizational chart with names, job titles, and direct reports. Be
creative but make sure the jobs fit into the allotted budget;
Create an organizational culture that aligns with the
vision of Joseph Jackson and his new organization structure;
Explain how the new organizational structure and culture
affect the planning and organizing facet of Joe’s business and prevent future
mishaps;
Use at least four references from the course material and
at least three outside resources.
