For the
Final Paper use the U.S. Postal Service (USPS) as the main organization to
critically analyze and provide suggested improvements steps/actions based on
what you have learned in this course to help the company achieve performance
excellence. Use the Xerox case study that can be found in the textbook as a
sample. Also, refer to the Healthcare’s Horizon article found through:http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf
Please
create a critical analysis through answering the following:
·
The Total Quality Management methodologies or practices that the
organization uses or plans to use to align performance excellence with its
business objectives,
·
Knowledge of Total Quality Management marketing that focuses on
meeting customers’ needs and practices to help build a customer-focused
culture.
·
Evaluate techniques to enhance design of work processes, process
control, and process improvement,
·
Examine tools and techniques that support Six Sigma philosophy,
quality in product design, process design, and/or statistical process control
(SPC) for monitoring either the company’s service processes. Illustrate by
using at least two relevant charts or figures in describing the tools and
techniques.
Writing the Final Paper
The Final
Paper:
·
Submit the assignment as an MS Word document.
·
Must be 2,400 – 3,500 words (excluding title page and references
page) in length, double-spaced and formatted according to APA style as outlined
in the Ashford Writing Center. Contextual (Level One) headings must be used to
organize your paper and your thoughts. Must include a title page with the
following:
o Title of paper
o Student’s name
o Course name and
number
o Instructor’s name
o Date submitted
·
Must address the topic of the paper with critical thought.
·
Must utilize at least four scholarly and/or peer-reviewed source
from the Ashford Library in addition to the textbook.
·
Must document all sources in APA style, as outlined in theAshford Writing
Center.
·
Must include a separate reference page, formatted according to
APA style as outlined in theAshford Writing
Center.
