Learning Activity # 5-1
What is knowledge management? What are the two kinds of knowledge? Ruggles and Holthouse (1999) discuss 8 key attributes of knowledge management, identify the attributes and choose the three you think are most important. Discuss why you think these three are the most important.
Learning Activity #5-2
Knowledge management in an organization is complicated by generational differences and the rise of the teams (sometimes virtual). Describe 3 operating principles to effectively manage knowledge across generations (silents to millennials) who often work in teams and why these operating principles are effective.
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