| .(TCO 1) Briefly describe the role of an IT manager. (Points : 10) |
| Question 2.2.(TCO 2) What is a service-oriented architecture (SOA)? (Points : 10) |
| Question 3.3.(TCO 3) What is the purpose of a network baseline? (Points : 10) |
| Question 4.4.(TCO 4) Briefly describe the seven steps of the vendor selection methodology. (Points : 10) |
| Question 5.5.(TCO 5) Briefly explain the four steps common to all portfolio management processes.(Points : 10) |
| Question 6.6.(TCO 6) Briefly explain the role of the chief security officer (CSO). (Points : 10) |
| Question 7.7.(TCO 1) Explain the importance of the business/IT relationship and how it affects a company. (Points : 15) |
| Question 8.8.(TCO 2) List the minimum required elements of a service level agreement (SLA) and explain how the SLA helps the IT/business unit relationship. (Points : 15) |
| Question 9.9.(TCO 3) What are formal and informal systems? Why is it important for IT to recognize and support both systems? (Points : 20) |
| Question 10.10.(TCO 4) Why would an organization outsource some or all of the information systems development work? Do you think outsourcing development work is a good idea? (Points : 20) |
| Question 11.11.(TCO 5) What is the long-term effect on a company by consistently underfunding IT projects or the IT capital budget? (Points : 15) |
| Question 12.12.(TCO 6) How do state legislation, federal legislation, and international legislation affect IT security planning? (Points : 15) |
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