Writers Den

1. List two reasons that business skills are useful and increasingly required in the workplace.
2. Business skills include the following: customer service, process management, communication, writing, problem solving, financial management, making presentations, project management, conflict management, time management and human resources management. Which two skills do you think are most important for your career path? Explain your answer.
3. Define the term cost benefit analysis.
4. What is the classic definition of business?
5. Explain why a customer service department is often referred to as a business within a business.
6. Explain why trend analysis is important to business.
7. Define the terms tangible and intangible characteristics. Give an example of each.
8. Define the term benchmarking. Why is benchmarking important?
9. Chapter 9

Define institutional stressors and give one way you can influence institutional stressors.

Define situational stressors and give one way you can influence this type of stressor.

Define personal stressors and give one way you can influence this type of stressor.