Based on the CRM work you have
done throughout this course, you are now called on to act as a consultant to
apply your knowledge to other industries that have an existing CRM program that
would be beneficial to employees and organizations to reduce human error and
improve employee efficiency.
Select one
agency that employs a CRM program.
Research how
this agency employed a CRM program in a similar or different way than was
identified in the aviation article from Week 2.
Write a
1,400- to 1,750-word paper in which you provide evidence of how this CRM
program was implemented. Include the following in your response:
· Distinguish
between various team concepts as they relate to performance during and after
this training program.
· Explain
the difference between leaders and managers, as well as the influence and power
they may have on the success of this program.
· Evaluate
at least two theories of leadership and the role that leaders utilizing these
theories play in facilitating this program.
· Analyze
the general effects on the organization that may result from this program,
referencing the concepts of organizational development and various
organizational theories.
