This assignment provides you with an opportunity to explain the dynamics of
teamwork, including motivation, conflict resolution, and leadership. First,
read the scenario below.
Scenario: The vice president (VP)
of marketing has hired you as the leader whose first task involves implementing
a new
process for applying customer
service within the organization. The VP shares that the purpose of this
initiative is to help resolve a list of issues that are negatively infecting
teamwork: (1) morale is low, (2) employees are consistently late for work while
others leave early, (3) workers disagree on the daily workload, (4) there is no
drive or enthusiasm, and (5) above all, two employees have complained about
harassment.
Your team consists of eight employees:
three are newly hired employees, five employees are male and three are female.
Each employee has a diverse
background. Your charge is to reach the goal of improving customer service by
directing the team through the five stages of team development.
After reading the scenario, write
a minimum three-page paper by using the following questions as guidelines:
1.Motivation: What is the current
state of motivation for employees, and what can you do to improve their
motivation?
2.Leadership: What can leadership
personnel do to positively impact teamwork that eventually leads to better
customer service?
3.Resolving conflict: How can the
employees approach resolving conflicts with one another in order to maintain a
positive teamwork dynamic?
4.Resolving conflict: How can the
employees approach resolving conflicts with customers?
5.Teamwork: What types of activities
would help the team progress through the five stages of team development? (See
page 161 in the textbook for the stages.)
Also, be sure your paper fulfills
the following requirements:
·The body
of the paper consists of at least three pages.
·The
format of your paper follows APA style.
·Properly
cite one reference (e.g., journal article) that you located from the
university’s online library.
·Properly
cite two references (e.g., article, webpage) that you located from reputable
sources (e.g., online library or reputable web pages).
·Properly
cite your textbook within the paper.
Finally, review your paper
thoroughly to revise and correct any mistakes before submitting it in
Blackboard for grading.
