Emotional Intelligence and the Workplace
You’re on your way to motivating your team from a group
perspective, but you’re still having trouble connecting with your team as individuals.
Your mentor reminds you of the concept of emotional intelligence and how it can
enhance your leadership capabilities.
The five components of emotional intelligence, as described
by Daniel Goleman are explained in the following:
-Self-Awareness: The ability to recognize and understand
personal moods and emotions. It includes self-confidence, realistic
self-assessment, and a self-deprecating sense of humor.
-Self-Regulation: The ability to control or redirect
disruptive impulses and moods and the propensity to suspend judgment and to
think before acting. It includes trustworthiness and integrity, comfort with
ambiguity, self control, and openness to change.
-Motivation: A passion to work for reasons that go beyond
money and status. A tendency to pursue goals with energy and persistence. It
includes a strong drive to achieve, optimism even in the face of failure, and
organizational commitment.
-Empathy: The ability to understand the EMOTIONAL makeup of
other people. It includes expertise in building and retaining talent,
cross-cultural sensitivity, and service to clients and customers.
-Social Skills: Proficiency in managing relationships and building
networks and an ability to find common ground and build rapport. It includes
effectiveness in leading change, persuasiveness, and expertise in building and
leading teams.
Write an e-mail to your mentor covering the following:
1. Evaluate your current or former manager on each of the
five components of emotional intelligence. (could be anyone)
2. How can you apply the principles of emotional
intelligence to your current situation?
3.What can organizations do to help develop the emotional
intelligence of their managers as well as other employees?
