Review the following
broad definition of health care quality and answer the questions that follow:
Health care quality occurs when:
- patients can access a
continuum of appropriate care and service in a timely manner, - patients are
educated and actively participate in the planning and delivery of their
care and service, - clinical outcomes are
achieved with excellence, - patients achieve their care
goals and optimum quality of life, - patient satisfaction outcomes
are delivered with human dignity and compassion, - staff satisfaction outcomes
reflect pride of achievement, and - Cost/utilization outcomes
demonstrate social responsibility.
1.
What are your thoughts on this definition of
quality? What do you like? What do you dislike? What would you
change?
2.
What is included in this definition that is not found in
many other definitions of health care quality? What is not included in
this definition of quality?
3.
Is this definition of health care quality realistic and feasible?
Explain your answer.
Categories: