Case Study –
Assignment 1 (Recruitment) due week 4
Brunt management decided that because this is their ?rst
venture into a country outside the UK, they want to use PCNs to set up the new
hotels and that only internal candidates should be considered. They think that
this is important so they can incorporate the organization’s values. However,
they believe that once the hotels are up and running, HCNs could be hired. The
management vacancies must be ?lled as soon as possible.
In their company literature, the organization states that
their core values are to:
? Provide excellent levels of customer service to all guests.
? Provide a clean and comfortable environment for guests and staff.
? Recruit and retain excellent staff.
? Support and develop staff so they can reach their full potential.
? Continuously strive to improve all aspects of the business.
? Ensure that all hotel buildings, ?xtures and ?ttings are
well-maintained in a proactive manner.
It is important that the management consultants for this
project take these core values into account when making their recommendations.
Write a recruitment
advertisement for the new positions which can be sent to existing managers by
e-mail. Your advertisement should include, at a minimum, the following
information:
? Main responsibilities of the new job.
? The skills you are looking for in the position.
Case Study—
Assignment 2 (Compensation and Selection Process) due week 5
The management team liked your recruitment advertisement,
but realized that they did not consider the salary for these new
positions!
Since the organization has never hired managers to work
outside the UK before, they do not know how to start determining the
compensation. They provide you with the following information that they found
on the Internet:
? Existing salary for managers is £30,000 (45,000 Euros) plus bonuses.
? Surveys show that the average salary for hotel managers in France is
60,000 Euros with no opportunity to earn bonuses.
The directors want to have a consistent approach as to how
they compensate expatriates because they expect their overseas business to
expand in the future. They also want existing employees to be enticed into
working abroad and want to have a good range of incentives.
The management team has a strong sense of fairness in the
selection process because they do not want to de-motivate any of these existing
employees. They want to select the right candidates because it is essential
that the new hotels are successful and up and running quickly and ef?ciently.
The senior managers know all of the candidates quite well (personally and
professionally). They would like you, as independent consultants, to design an
appropriate selection methodology.
The management team advises you that they do not want to
take into account the marital or family situation of the expatriate candidates;
they are concerned that this may fall afoul of UK equal opportunities
legislation. You must design a selection process for the candidates. There is
no budget limit for the development of the process; the senior management team
knows that it is important to get the right person for the job. However,
because the new hotels must be up and running quickly, they ask you to design a
selection process which will take a maximum of two days.
Case Study—
Assignment 3 – due week 7
The management hires six candidates to work overseas because
they did not feel that the other candidates were quali?ed. They feel con?dent
that these six can successfully open the new hotels. The success of these
managers is vital to the success of setting up the new business, so management
wants to ensure they provide effective support for them in terms of training
and development. They believe that the best option is to divide training into
two parts: pre-departure training and on-the-job training in the new country.
Since the organization has never sent employees abroad before, they are not
sure about what should be included in these training programs. The only
mandatory area that must be included is an introductory language section
(including basic business French) so that the managers have a basic grasp of
the French language by the time they open the new hotels. However, they hope
that the managers will enjoy their introductory language course and will
continue to attend more advanced language classes when the new hotels are open.
The organization knows that training is important; but
despite looking at what other com- panies offer, they cannot decide what the
key training areas should be.
They would like you to design the content and structure of
these training programs. You are asked to provide an agenda for a 2 day pre
departure training and a 3 day agenda for on the job training. Additionally, the management team asks you to conduct
Internet-based research to find out what expatriate support services are
available in France. List at least 5 resources and what they can do for the
expatriate.
