This week, we
look at leadership from the manager’s perspective and explore the differences
from looking at leadership from a leader’s perspective. Managers focus on
process, procedure, and implementation of the organization’s purpose. A
manager’s perspective is about getting the job done and keeping
stability. The leader’s mindset is about change and moving
workers toward the organization’s vision. The area of overlap comes
in terms of the need to use “soft or people skills” to get their job
done. It is said that a manager motivates while a leader empowers.
In the following
five quotes each leader is commenting on the perspective of a manager in
an organization as opposed to a leader.
· Define the difference between a manager’s mindset and a leader’s mindset.
· Using the readings for the week, reflect and explain the meaning of each
quote. and how each quote relates to a manager’s or leader’s mindset.
“Management is doing things right; leadership is doing the right things.”
Peter Drucker
“Leadership is working with goals and vision; management is working with
objectives.”
Russell Honore
“When a management with a reputation for brilliance tackles a business with
a reputation for bad economics, it is the reputation of the business that remains
intact.”
Warren Buffett
“Good management is the art of making problems so interesting and their
solutions so constructive that everyone wants to get to work and deal with
them.”
Paul Hawken
“Management is nothing more than motivating other people.”
Lee Iacocca
Your response
should be no less than 400 words and reference at least two academic resources.
You must complete both learning activities for this week.
Learning Activity
2 – Theme 2
The manager must
be able to solve problems, communicate, and lead teams toward the completion of
a task.
You are
the manager of the northern branch of the Laurel City Bowling Alleys. The
owner, Jill Espy, has 4 other bowling alleys around town. The average
employee assigned to the concession stand of all the Laurel City Bowling Alleys
lasts approximately 3 years. However, in your branch, the average employee
lasts only 8 months. Jill is concerned about the lack of retention of
concession employees especially since training new employees is costly to the
company and this high turnover is costing her money that could be better spent
elsewhere.
You have talked
with your current concession staff and have learned that pay and scheduling may
have some effect on the turnover rate. Employees feel that the pay is low
and the scheduling is erratic making it difficult to make plans outside of
work. You know that employees do not benefit from pay raises because they
tend to leave before being at the alleys for a year.
One
worker indicated that many of the workers do not know how to handle
difficult customers. It makes them not want to come to work. At the
time, the focus seems to be on getting the job done rather on customer service.
· Using the employee’s feedback and other facts from the case scenario, what
ideas should you consider motivating or changing employee morale that would
encourage employees to stay longer in the job?
Your response
should be no less than 400 words and reference at least two academic resources.
You must complete both learning activities for this week.
