Case Study: Opening Your
New Dunkin Donuts Locations
Assumption
and Context:You
have been the manager of a Dunkin Donuts store in the Midwest for the past two
years. The store is owned by a Dunkin Donuts franchisee who owns 20 other
Dunkin Donuts locations. Your employer took an employee inventory and examined
all current employees. It has been noted by the owner that you have a highly
successful track record. You have been recognized for doing an exceptional job
staffing, leading, training, coaching, and managing people. You have been
recognized for successfully managing all key components of your store and have
successfully managed key business drivers such as cash, profits, growth, asset
utilization and people. In regards to the metrics that are used to measure
their stores for sales, quality, and customer service, your store is the top
performing store in their system.
Congratulations! You have just been promoted to District Manager! The Dunkin
Donuts franchisee sees your growth potential and the growth potential in your
geographic area. The owner now has committed significant capital and plans to
open five new locations over the next two years. You will be given complete
autonomy, authority, and responsibility to structure, staff, and operate these
five new locations. You will be playing a key role in this expansion for
growth.
Assignment:Prepare a five-page paper (excluding
the title and reference pages), including at least three scholarly sources, in
addition to the textbook, formatted according to APA style guidelines as
outlined in the Ashford Writing Center. In your paper, explain your chosen job
design, organizational design, your recruiting strategy and methods, and your
training and performance appraisal process as the new District Manager for
Dunkin Donuts.
You must organize your paper using the following section headings and include
additional section headings as needed:
1.
Introduction
2.
Job Design
3.
Organizational Design
4.
Recruiting and Selection
5.
Training and Performance
Appraisals
6.
Conclusion
