Read Case 3-B: When Proper Procedure is not Followed on pages 87 in Chapter 3. After you read the case, answer the following questions:
1. Discuss the specific steps Cliff should have taken with Sonja prior to their meeting with Cindy to ensure the meeting went smoothly with no surprises.
2. As supervisor, what should Cliff have done when it became apparent Sonja was overstepping her authority during the meeting with Cindy?
3. What steps do you believe Heather should take with Sonja? With Cliff? With Cindy?
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