Week 8 Assignment
4: HR Training Class
Students, please
view the “Submit a Clickable Rubric Assignment” in the Student
Center. Instructors, training on how to
grade is within the Instructor Center.
Assignment 4: HR
Training Class Due Week 8 and worth 200 points
Imagine that you
are a member of the HR department of a small
retail company and upper management has asked you to create a new employee customer service training class for
all new employees.
Write a six to
seven (6-7) pages paper in which you:
Justify the use
of a needs assessment of your company’s proposed employee customer service training, stressing
five (5) ways in which such an
assessment would expose any existing performance deficiencies.
Develop a
customer service training implementation plan and determine the method of training (i.e.,
presentation, discussion, case study,
discovery, role play, simulation, modeling, or on-the-job training).
Justify why you
selected the training method that you did.
Propose two (2)
ways to motivate an employee who has no interest in attending a training class.
Develop a survey
to collect feedback from the employees who attend the training.
Use at least
three (3) quality academic resources in this
assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment
must follow these formatting requirements:
Be typed, double
spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and
references must follow APA or
school-specific format. Check with your professor for any additional instructions.
Include a cover
page containing the title of the assignment, the student’s name, the professor’s name, the
course title, and the date. The cover
page and the reference page are not included in the required assignment page length.
The specific
course learning outcomes associated with this assignment are:
Design job and
task analyses that align with the overall HRM strategy.
Design training
and development systems to improve employee performance.
Use technology
and information resources to research issues in strategic human resource
development.
Write clearly and
concisely about strategic human resource development using proper writing
mechanics.
Click here to
view the grading rubric for this assignment.
