Writers Den

1. Which of the following tactics is MOST likely to yield a sense of supportiveness in conflict resolution?
   

   indifference

   certainty

   spontaneity

   superiority

4 points

QUESTION 2

1. Which statement BEST reflects an attitude of provisionalism?
   

   “Let’s explore this issue together and try to find a solution.”

   “I read all about this on the Internet. I know I’m right.”

   “My professor told us about this in class yesterday. That proves you’re wrong.”

   “Nothing you could ever show me will convince me that fluoride is safe.”

4 points

QUESTION 3

1. Which of the following is LEAST likely to cause a conflict in the workplace?
   

   Denver drives a Ford, but his co-worker Misty drives a Chevrolet.

   Elijah’s boss never seems to give him clear instructions on the tasks she wants him to perform.

   Richard, who sits in the next cubicle over from Jean, hums tunelessly all day long.

   At a lunchtime discussion, Abigail declares that she is an atheist and says that she considers religion to be “a crutch used by weaklings.”

4 points

QUESTION 4

1. This type of conflict centers on objects, events, and persons that are usually external to the parties involved.
   

   content conflict

   ersatz conflict

   relationship conflict

   authentic conflict

4 points

QUESTION 5

1. The compromising strategy shows __________ for your own needs and __________ concern for other’s needs.
   

   great; little

   some; some

   little; great

   great; some

4 points

QUESTION 6

1. Which of the following pairs are MOST likely to experience interpersonal conflict?
   

   Donna, a barber, and her customer, Tom

   Lawrence and William, who live next door to each other

   Mary and Joan, who have been best friends for 20 years

   you and your high school English teacher

4 points

QUESTION 7

1. Which of the following is a myth about interpersonal conflict?
   

   Conflict need not damage your friendships.

   It is generally not a good idea to simply avoid conflict if something is really bothering you.

   Conflict can sometimes strengthen a relationship.

   In any conflict, there must be a winner and a loser.

4 points

QUESTION 8

1. In this conflict style, your main goal is to maintain harmony and peace in the relationship.
   

   accommodating

   avoiding

   collaborating

   competing

4 points

QUESTION 9

1. With __________ you refuse to discuss the conflict or listen to the other person’s argument.
   

   neutrality

   nonnegotiation

   force

   active fighting

4 points

QUESTION 10

1. In which of the following countries is conflict more likely to occur when people violate expected norms?
   

   South Korea

   Indonesia

   Canada

   Ecuador

4 points

QUESTION 11

1. Alexander and Avery have been having trouble conceiving a child. Alexander wants to adopt; Avery wants to pursue fertility treatments. This is an example of a relationship conflict.

   True

   False

4 points

QUESTION 12

1. Margo and Fred have been married for 30 years. When they inherit $50,000 from Margo’s late uncle, they have to decide what to do with it. Margo wants to put the money into a mutual fund. Fred agrees. In this case, there is no conflict between Margo and Fred because __________.
   

   the two of them are interdependent

   their goals are compatible

   they are a traditional couple

   it was Margo’s uncle who left them the money, so Fred has no say in what to do with it

4 points

QUESTION 13

1. At times, conflict can lead you to close yourself off from the other person.

   True

   False

4 points

QUESTION 14

1. Which of the following is an example of a face-attacking conflict strategy?
   

   listening actively

   making demands on a person’s time

   using I-messages

   apologizing when necessary

4 points

QUESTION 15

1. Violet knows that Ling is sensitive about her weight, so whenever they have a fight, Violet throws in a comment about how fat Ling is getting. This is an example of __________.
   

   gaslighting

   grapevining

   stereotyping

   beltlining

4 points

QUESTION 16

1. The avoidance conflict strategy is the best because it totally eliminates the conflict.

   True

   False

4 points

QUESTION 17

1. In which of the following scenarios is neutrality being demonstrated?
   

   Ruby expresses some skepticism about the herbal remedy Blake recommends for her cold, but Blake cuts her off by pointing out that he has researched the topic and she hasn’t.

   Julie tells her daughter, Jessica, that she is grounded until she cleans her room and finishes all of her homework.

   Deanna and Riley were going to go out with friends tonight, but Deanna got sick. She would prefer that Riley stay home with her, but Riley said, “It’s too bad that you’re sick. Why should that ruin MY evening?”

   When Chase learns that Aretha has crashed their car, he exclaims, “Well, if you would pay attention behind the wheel, this wouldn’t have happened!”

4 points

QUESTION 18

1. You are likely to select the same conflict management strategies when you are sad as when you are angry.

   True

   False

4 points

QUESTION 19

1. Which of the following statements is a descriptive message?
   

   “If I’m going to do the cooking, I need you to wash the dishes afterwards.”

   “That was the worst lasagna I’ve ever had. How could you serve that to my parents?”

   “You always flirt with her anytime we go out.”

   “I wish you weren’t so lazy.”

4 points

QUESTION 20

1. Argumentativeness __________.
   

   increases the user’s credibility

   usually leads to relationship dissatisfaction

   damages organizational life

   decreases the power of persuasion

4 points

QUESTION 21

1. In one study, only about 10 percent of both single people and married couples reported that they had experienced physical violence in their relationships.

   True

   False

4 points

QUESTION 22

1. Which of the following people is taking an active role in the interpersonal conflict?
   

   Owen tells Patricia that everybody thinks she is wrong about the situation they are fighting about.

   Aubrey listens to her friend’s complaint, but she is not afraid to express her feelings as well.

   Layla presses her point in her argument with Rafe by bringing up all the bad things Rafe has done over the years.

   Gavin interrupts his discussion with Geraldo to take a call on his smartphone.

4 points

QUESTION 23

1. Research suggests that one way women differ from men in the way they deal with interpersonal conflict is that women __________.
   

   are more likely to want to talk about and resolve the conflict

   typically try to withdraw from conflict

   use far fewer prosocial strategies than men

   are more apt to fight when they are offended

4 points

QUESTION 24

1. Why is the collaboration conflict style generally considered to be the best?
   

   Used properly, it can completely eliminate conflict in a relationship.

   It addresses the needs of everyone involved in the conflict.

   It is the least time-consuming of all the conflict styles.

   It generates a clear winner, which every conflict must have.

4 points

QUESTION 25

1. Starla resolves her conflict with Mitch by using the competing strategy. What is Mitch’s likely response to this?
   

   satisfaction

   resentment

   acceptance

   neutrality