Module 4
Quiz B
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Chilling effect |
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Emotional intelligence |
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Feeling rules |
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Self-talk |
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Surface acting |
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Use I-language to express our |
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We need to respond |
All Answer Choices
A. just as we would
like them to respond sensitively to us when we express our emotions.
B.Occurs when we suppress complaints and expressions of
dissatisfaction or anger from someone we perceive as more powerful than us,
because we fear that the more powerful person could punish us.
C. The ability to recognize which feelings are appropriate
in which situations, and the skill to communicate those feelings effectively.
D. so that it reminds us we own our own emotions and avoids
making others feel defensive.
E. Controlling outward expression of inner feelings
F. Culturally based guidelines that tell us what we have a
right to feel or are expected to feel in specific situations.
G. Intrapersonal communication that affects our feelings and
behaviors.
